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It is egregious to say, "It's not personal, it's business."  I can think of few more personal things than conducting business with someone.   After all, a business is how someone provides for their family and serves their community.  I love my customers and thoroughly enjoy serving the community.


However, please keep in mind I was raised by a bunch of angry, sometimes drunk, Irish Catholics.  I was educated (AKA conditioned) by the state from kindergarten through college.  What followed was 15 years in the Marine Corps with more angry, drunk people.  If I were to get assigned a grade for my customer service it would be a D, only because the school system doesn't want to fail anyone anymore.  

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